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Your Privacy and Security at Win.Bet

At Win.Bet, we believe that a secure casino is the only kind worth playing at. This policy outlines exactly what information we collect, why our Anjouan gaming license requires it, and the military-grade encryption we use to keep it safe. We do not sell your data; we protect it.

Information We Are Required to Collect

We do not ask for your personal details out of curiosity. To operate legally under the Anjouan Offshore Financial Authority, we must verify the identity of every player to prevent money laundering and underage gambling.

  • Identity Data: When you register, we require your full name, date of birth, address, email, and phone number. Before withdrawals, valid government ID is mandatory.
  • Technical Data: To ensure fair play, our systems automatically log your IP address, browser type, device identifiers, and page history.
  • Gameplay & Financials: We maintain a complete audit trail of every bet placed and every transaction made. This is required to resolve disputes and satisfy regulatory audits.

How We Utilize Your Information

We use your data to create a seamless and safe gaming environment.

  1. Account Management: Your data allows us to process payouts, track bonus wagering requirements, and provide support.
  2. Fraud Detection: We actively monitor for “multi-accounting” (creating duplicate accounts to abuse bonuses) and suspicious betting patterns. During our system tests, we successfully identified and banned accounts attempting to exploit the system.
  3. Legal Compliance: We are legally obligated to report suspicious financial activity and maintain records for at least 5 years to comply with Anti-Money Laundering (AML) laws.

Security: Encryption and Hashing

Your security is non-negotiable.

  • Transmission: We use 256-bit SSL encryption. This creates a secure tunnel between your device and our servers, making it impossible for hackers to intercept your data.
  • Passwords: We do not know your password. It is stored using bcrypt (one-way hashing). When you log in, we compare hashes, meaning your original password cannot be reverse-engineered, even by our own staff.

Data Retention and Sharing

We only share data when necessary with payment processors (to pay you), game providers (to verify round fairness), and regulators. We never sell data to advertisers. We retain transaction records for a minimum of 5 years due to AML regulations. Identity documents are generally kept for 2 years after account closure if no disputes arise.

Your Rights and Control

You have the right to access your data, correct errors, or request deletion (subject to legal retention periods) by emailing [email protected]. Marketing emails are optional; you can opt-out at any time via your dashboard, though essential security alerts will still be sent.